Error: Cannot start hijacc service

Last Updated: Sep 02, 2014 09:02AM CEST

Symptom:

Hijacc service fails to start


Cause:

If the hijacc service could not be started, this service is responsible to control the tape libraries on this server.
Look into services.msc if you see a “Hijacc service”.
 
If yes, start/restart it from here.
If not, Datacenter was not able to create the service.
 

Solution:

You can create the service by opening a Command Prompt, cd to Hiback\tape
 
type:  "hijacc c <path>"

Where <path> is the actual directory in quotation marks if the path conatins blanks, e.g.

hijacc c “C:\Program Files\Novastor\datacenter\Hiback\Tape”

Start the service.

Now repeat the action in the GUI which led to the error.
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